Refund & Cancellation Policy

CoachFort SaaS refund requests are reviewed case by case.

For soft-launch subscriptions, refund review requests should be raised within 7 days of payment.

Duplicate payments, billing errors, or verified payment without successful activation are prioritized for review.

Monthly or yearly customers can request cancellation or non-renewal by contacting support@coachfort.com before the next renewal date.

Unless CoachFort approves otherwise, access continues until the end of the paid billing period.

Automatic prorated refunds are not provided unless CoachFort approves a specific case.

If setup, onboarding, migration, or custom service fees are introduced later, their refund treatment should be confirmed in writing before payment.

CoachFort does not currently publish a separate setup fee as part of the Starter or Growth soft-launch pricing.

Student program refunds are handled by the coach or coaching business under the coach's own policy.

CoachFort does not currently collect, hold, settle, or refund student program payments.

Email support@coachfort.com with your workspace email, selected plan, billing cycle, payment reference if available, and a short description of the refund or cancellation request.