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This policy explains CoachFort SaaS subscription payments, manual activation, refunds, cancellation, taxes, and the separation between CoachFort billing and student program payments.
CoachFort subscription fees are paid by the coach, coaching business, or workspace customer for use of the CoachFort platform.
During soft launch, CoachFort SaaS subscription payment may be handled manually through founder-approved payment instructions. Native online checkout is not live unless CoachFort explicitly confirms it for that customer.
Premium remains a custom/contact-sales plan. Premium is available only after CoachFort confirms scope, pricing, limits, onboarding, and activation terms.
A CoachFort SaaS subscription may require founder or CoachFort team verification after payment. Browser success screens, screenshots, or external payment confirmations do not by themselves activate a subscription.
CoachFort will confirm activation status through support or the agreed onboarding channel.
Student program payments are between the coach or coaching business and the student. CoachFort does not currently collect, hold, settle, or refund student program payments.
CoachFort helps coaches track invoices, manual payment records, receipts, balances, and access decisions for their own student program sales. Coaches remain responsible for their own payment instructions, refund promises, and student communication.
CoachFort SaaS refund requests are reviewed case by case. For soft launch subscriptions, refund review requests should be raised within 7 days of payment.
Duplicate payments, billing errors, or verified payment without successful activation are prioritized for review.
Approved refunds may be processed manually or through the relevant payment method, depending on how the original payment was collected.
Customers can request cancellation or non-renewal by contacting support@coachfort.com before the next renewal date.
Unless CoachFort approves otherwise, access continues until the end of the paid billing period and automatic prorated refunds are not provided.
Prices are base subscription fees and may be exclusive of applicable taxes unless CoachFort states otherwise for a specific customer.
GST, tax invoice, and receipt handling may be manual during soft launch. CoachFort should not be treated as offering automated GST invoice generation until that workflow is implemented and verified.
For CoachFort SaaS billing, subscription, refund, or cancellation questions, email support@coachfort.com with your workspace email, selected plan, billing cycle, payment method, payment reference if available, and a short description of the issue.
CoachFort support will never ask for sensitive payment credentials or account secrets. Do not share:
This page is founder-approved soft-launch wording and should still be reviewed by legal, tax, or business advisors before broad public paid launch.