Payment, Refund & Cancellation Policy

Prices shown for CoachFort plans are base subscription fees in INR and are exclusive of applicable taxes unless stated otherwise. Applicable taxes, if any, should be shown before payment when public checkout is enabled.

Tax and GST handling should be reviewed by CoachFort's business, legal, or tax advisor before public paid launch.

Payments are processed securely through Razorpay when online checkout is enabled. Public checkout is not active during the current beta preparation stage.

Premium is a contact-sales plan for larger academies and custom requirements. It is not available for self-serve checkout.

Your CoachFort plan activates only after server-side payment verification is completed. Browser payment success alone does not activate a plan.

If Razorpay returns a payment success signal but CoachFort is still verifying the payment, please wait for server confirmation before retrying or contacting support.

A payment receipt will be available after successful payment verification.

GST invoice support may be handled manually during beta and depends on billing details provided by the customer. CoachFort should not be treated as offering automated GST invoice generation until that workflow is implemented and verified.

Refund requests are reviewed case by case. For beta subscriptions, refund review requests should be raised within 7 days of payment.

Duplicate payments, failed activation after a captured payment, or billing errors are eligible for priority review.

Approved refunds are processed through the payment provider and may take additional bank or provider processing time.

During beta, cancellation requests are handled through CoachFort support or platform operations. Self-serve cancellation is not available yet.

Cancellation requests should be raised before the next renewal or extension date. Access handling after cancellation will be confirmed by support until automated subscription lifecycle management is available.

During beta, CoachFort paid access may use one-time Razorpay orders or manual renewal flows.

Automatic recurring renewal will be introduced only after subscription lifecycle support is implemented and communicated clearly.

If payment failed, your CoachFort plan was not changed. You may retry later or contact support if money was debited.

If payment is pending, please do not retry immediately. If the status does not update, contact support with your order or payment details.

If money was debited or payment appears successful but the plan is not active, contact support with order and payment details so CoachFort can review the payment and activation status.

For payment support, please share:

• Registered academy or workspace email
• Selected plan and billing cycle
• Order ID, if shown
• Razorpay payment ID, if shown
• Approximate payment time
• Screenshot of the payment status, if available

CoachFort support will never ask for sensitive payment credentials or account secrets. Do not share:

• Card number
• CVV
• UPI PIN
• OTP
• Banking password
• Razorpay secret keys
• CoachFort account password

This policy is a beta launch draft and may be updated before public paid launch.

This page is informational and should not be treated as final legal or tax advice. Tax, GST, refund, cancellation, renewal, and public checkout wording should be reviewed by the appropriate business, legal, or tax advisor before public launch.